PROFESSIONAL SERVICES
We're on your team
At Matchbox we work side by side with you to create experiences that meet the needs of all your audiences.
Live Event Support
Bringing on trained professionals to help manage your live experiences and initiatives can remove a ton of stress, and help ensure you are set up for success.
Our experienced team knows how to put your speakers at ease and get conversation flowing among your attendees. Let us take care of making sure everyone is set up for success, so you can be present to fully participate in and enjoy the experience.
- Attendee/Participant management and interaction
- Live meeting room management
- Pre-Event meeting check and tests with your speakers
- Dedicated technical support assistance for your attendees during your live experience
- Responding to questions through the platform
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Password resets and troubleshooting platform access
Managed Event Services
Having an extra set of hands can help lighten the load, especially when taking on new projects. We offer Professional Services Managers that function as an extension of your team, specializing in everything required leading up to the launch of your initiative. Specifically, these areas of expertise are:
- Project management of your initiative
- Platform design, buildout, and execution
- Matchbox point-person for your stakeholders' questions
- Managed email communications
- Data collection and reporting
- Live session setup
- Buildout assistance for on-demand platform and content asset edits
Session Production
Producing outstanding quality sessions for simu-live or on-demand digital experiences is one of our specialties. Our professionals take care of the following steps and more:
- Speaker Preparation: Written guides, video materials, and live preparation sessions ensure speakers are comfortable and ready.
- Session Direction and Feedback: Guidance for speakers during recording to improve quality and confidence
- Recording and Editing: Improved pacing, removing errors, adding graphics, music, and transitions
Digital Initiative Consulting
Interested in launching a completely new digital initiative within your own organization?
The most successful initiatives begin with a clear understanding of the audience and objectives and working directly with our leadership team can make that happen. We will help you to align your initiative with your digital strategy, designing for the outcomes you want to achieve. Our expertise is focused around the following deliverables:
Creating Custom Digital Initiatives
Designing new digital initiatives to align with specific objectives in your organization’s digital strategy.
Curating resources to guide you in data-driven best practice based on the patterns of success from hundreds of online experiences and digital initiatives.
Tailoring a package of professional services to support the design, creation, and delivery of your new digital initiative.
Live Event Facilitation
Planning, hosting, and participating in follow-ups for internal or external events
Platform Design
Creating customized solutions and build-outs in our platform
Engagement Strategy
Reviewing, strategizing, and coordinating for maximizing user attendance and engagement
MATCHBOX IS NOT JUST A PLATFORM
While we bring everything you need from a technology aspect to deliver your content, Matchbox is first and foremost about sharing knowledge, processes and bringing people together.
Our team combines years of thought-leadership and experience partnering with associations to co-create successful digital initiatives and our professional services ensure high quality production and smooth delivery of successful online experiences. Think of us as your “team-extender”, helping your team to deliver successful digital initiatives!
CONTACT US
Matchbox
5766 Avenue Westminster
Cote Saint-Luc, QC, H4W 2J7
Canada