Need Help?

Welcome to the Matchbox support page! We are both the platform provider and support team that is partnered with your association to host Demo Days. If you’re having trouble, see the FAQs below or message us in the chat on the bottom right.

Chat with us

For faster help, have this information ready:

Login and Access

Understand the error messages on the Login Page

Error: Invalid login credentials

First, check if you are logging in with the same email address that you registered with.
If you’ve forgotten your password or it’s not working, you can click the “Forgot Password?” link on the login page to reset it.
To bypass the need for a password, you can also use the Quick Access Link functionality on the Login page, and an email will be sent to your inbox with your personalized link to enter the event.

Error: It seems that you don't have an account with us

Check if you are logging in with the same email address that you registered with.
If you just recently registered through your association’s website, it’s possible your information has not yet synced with our system.
If the event is in the future, we’d recommend sitting tight. If your event is happening today or you’re trying to gain immediate access, you can write to us through the chat.

Error: It looks like the link expired or was invalid

For security reasons, each Quick Access Link works only one time. If you click it again, you’ll see an “expired link” message.

Go back to the login page and click “Send Me a Quick Access Link” to get a new link by email again.

Important: Make sure to open the latest email you received, as older links will no longer work.

FIREWALL AND EMAIL

Issues accessing event or receiving emails

Issue: Page is blocked or nothing happens when you try to log in (no error message)

This sounds like a firewall issue. Troubleshooting firewalls are complex enough that we’d recommend reaching out to us in the chat and we can walk you through the steps. Having said that, here are some measures that we typically recommend:

If you’re on a restricted work network, try turning off your VPN
If possible, use your personal device and your network (you can use your phone’s hotspot).
If those aren’t options, ask your IT team to allow access to these domains (and all subdomains):
matchboxvirtualspaces.com
mbvs-server.com
mbvs-chat.com
whereby.com

I am not receiving any emails (quick access link, password reset)

Check your spam/junk folder (if you find the email there, you can whitelist it to ensure you receive future emails).

No luck? Write to us in the chat and we’ll set you up with a fresh link.

SUPPORT HOURS

On event days, we’re available live through the chat as early as one hour before the event starts to make sure everything runs smoothly.

On days we are not hosting events, click the chat to fill out the form, and someone from our team will get back to you within 24 hours, Monday through Friday.

CONTACT US

Your Go-To Partner
For Successful Demo Days